Refund policy

Last updated: September 21, 2026

At Goose Bump Goods, every product is made to order just for you — which means we’re unable to accept returns or exchanges for size, colour, change of mind or buyers' remorse. We encourage you to review sizing guides and product details carefully before placing your order.

That said, we’ve got you covered if something goes wrong.

Damaged or Defective Items

If a product arrives with a printing defect, wrong print, wrong size or damage, submit a claim within 30 days of delivery.  Attach clear photos showing the issue.  Once confirmed, we’ll reprint and reship the order at no cost.  We don’t require the damaged product to be sent back, photos are sufficient.

Lost Packages

If tracking shows no movement or delivery scan within 30 days of a shipment, contact us at hello@goosebumpgoods.ca.  We will investigate and reprint or reship your order at no cost if it's confirmed lost.

Returned Packages

If your order can't be delivered due to an invalid, incomplete, or refused address, the carrier will it to us, and we will notify you by email and arrange to have your order reshipped to you (shipping fees will apply). 

Please ensure your shipping address is correct at checkout to avoid delays and additional charges.

What if tracking shows "Delivered" but the package isn't received?

Unfortunately, if a package is marked delivered by the carrier, we cannot reprint or refund it.  We recommend checking with neighbours our your local post office.

Questions?

To submit a claim or report an issue, please reach out to us with your order number and any relevant photos. We’ll get back to you within 1–2 business days.